Send2Analyze Privacy Policy

This Privacy Policy explains how Send2Analyze ("we," "us," or "our") collects, uses, and safeguards information when you access our websites, applications, or services (collectively, the "Services"). By using the Services you consent to the practices described in this policy.

Information We Collect

• Account data: name, email address, authentication data, workspace details, and billing preferences.
• Usage data: logs related to uploaded or analyzed media, feature interactions, and device metadata such as browser type and IP address.
• Payment data: subscription status and limited billing details handled through our payment processor (we do not store full card numbers).

How We Use Information

We process information to:

• Provide and maintain the Services, including customer support and troubleshooting.
• Personalize product experiences, such as stored analyses, templates, and language preferences.
• Send transactional communications about account activity, billing, and product updates.
• Improve security, detect abuse, and analyze aggregate usage trends.
• Comply with legal obligations and enforce our Terms of Service.

How We Share Information

We do not sell personal information. We may share information with trusted service providers that assist us in operating the Services (for example, Supabase for authentication and storage, Vercel for hosting, and our payment processor). These providers are contractually obligated to safeguard your data and use it only for the engaged purpose.

Data Retention

We retain personal information for as long as necessary to deliver the Services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account and related data by contacting us; deletion requests may be subject to verification.

Your Choices

• Access or update your account information directly within the product.
• Opt out of non-essential communications by using the unsubscribe link within the message.
• Disable cookies through your browser settings, though some features may become unavailable.

Security

We implement technical and organizational measures to protect personal information, including encryption in transit, access controls, and periodic reviews. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

International Transfers

Your information may be processed in countries other than your own. When we transfer data internationally we rely on appropriate safeguards, such as Standard Contractual Clauses, to protect your information in accordance with applicable laws.

Changes to This Policy

We may update this Privacy Policy periodically. When changes are material we will provide notice via email or in-product alerts. Continued use of the Services after the effective date constitutes acceptance.

Contact

For questions or requests regarding this Privacy Policy, email us at contact@send2analyze.com.